SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cooking Sector (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cookingsector.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This item looks wonderful and has a nice colour exactly like the picture. It’s good quality and a pale pink colour. It makes the kitchen look wonderful and stylish looking. It looks very nice and was packaged well. It arrived on time. I would recommend this store
I like this set of kitchenware very much, the package is very good, the appearance is very high level kitchenware set, already in use, very convenient and comfortable.Personally, I highly recommend it.
Light green, looking very fresh, material is silica gel, handle is wood, very thick, very temperament, and no taste, very like.
The quality is very good. Silicone is the most suitable non stick pot. I like the color, too. A set of many parts, complete tools. The color is also very beautiful, no taste
The quality is very good. Just like the description! Worth investing!
Thank you very much. The product is really good. The tools are complete. What a kitchen helper.
good quality.very firm and durable
The quality is very good,is completely in accordance with the description.completely live up to expectations
Beautiful, practical and good quality.
The quality of the pens is not very good, if not to say so. Photo attached
Fast shipping good quality product
Bought as a gift for mom, satisfied with both! She liked everything, and I first say many thanks to the store for sending the order quickly and the couriers-for its delivery! As for the set itself. The main thing is the quality and size of utensils. If you order everything separately, then most often the size of the blade and everything else will be a third (at least) less, and the silicone is softer. Here is the optimal size, length of handles, density of silicone. Plus, when this is not a multi-colored and carry-on utensils-it looks just a few orders better and more elegant in the kitchen. That's not the last thing. So, and the goods, and the seller highly recommend and once again I tell him many thanks! Peace, good and well-being! Yes, and health, of course everyone and them, and us! :-)
Excellent item , very happy
The quality is super and I fell in love with this kit, see completely the review on my YouTube channel Oksana Buna
using this for a couple of days already. just as described!
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
It's awesome I could get online from this store. Was looking for it for a long time!
bought by a friend's reccommendation, it's just like i expected!
Fast shipping and good quality. Advise this and this store~
matches description. Made of fine material. Price is not bad.
is awesome, you have my 100% positive feedback
recieved today, it's so nice! thank you so much